Shipping policy
Enjoy Free Worldwide Shipping
Place an order of $1500 or more and receive complimentary worldwide shipping via our trusted partners, DHL or EMS. For orders under $1500, shipping costs will be calculated at checkout.
Production Time
- Each piece of our jewelry is handcrafted with precision and care. Please note that production takes 5 to 10 business days before your order is shipped. This time allows us to ensure the highest quality and attention to detail in every item.
- Once your piece is ready, we offer fast and secure international shipping with full tracking and insurance. You’ll receive a notification with your tracking number as soon as your order is dispatched.
Delivery Timeframes
- Delivery time: 7–14 business days, depending on the destination country
- Custom or made-to-order pieces: 2-4 weeks plus shipping time
- Express shipping available upon request for urgent orders
Order Processing & Packaging Each order is securely packaged and fully insured until delivered. Our jewelry is shipped in:
- Discreet, unmarked packaging for security
- Protective jewelry boxes and cushioning
- Tamper-evident sealing for your peace of mind
Tracking & Delivery
- A tracking number will be provided once your order has been shipped
- Email notifications at key delivery milestones
- Adult signature required for all jewelry deliveries
- Delivery to physical addresses only (no P.O. boxes for high-value items)
International Shipping Details
- Duties and taxes calculated at checkout where applicable
- Accurate customs declarations for smooth processing
- Full insurance coverage during transit
- Some countries may have import restrictions on jewelry
Security Measures Given the precious nature of our diamonds and jewelry:
- All shipments are fully insured for their declared value
- Signature confirmation required upon delivery
- If delivery attempt fails, items held securely at local courier facility
- Discrete packaging protects your privacy
Customer Support For any shipping questions or concerns, please contact our customer service team. We're committed to ensuring your jewelry arrives safely and on time.